{"id":1187,"date":"2018-04-18T13:30:42","date_gmt":"2018-04-18T13:30:42","guid":{"rendered":"https:\/\/valko.be\/faq\/"},"modified":"2020-10-28T14:30:18","modified_gmt":"2020-10-28T14:30:18","slug":"faq-3","status":"publish","type":"page","link":"https:\/\/valko.be\/en\/faq-3\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_815c1c57 height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_79b9c489\"><div class=\"wpb_wrapper\"><h2>FAQ<\/h2>\n<\/div><\/div><div class=\"w-separator us_custom_96b5e77e has_text_color size_small with_line width_30 thick_3 style_solid color_border align_center\"><div class=\"w-separator-h\"><\/div><\/div><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section active\" id=\"a097\"><button class=\"w-tabs-section-header active\" aria-controls=\"content-a097\" aria-expanded=\"true\"><div class=\"w-tabs-section-title\">Vehicle reservations<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-a097\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Reservations are best made by telephone: <a href=\"tel:03449.88.00\">+32 (0)3\/449.88.00<\/a>. We can then check immediately exactly which vehicles are available and whether you fulfil all the necessary requirements.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"k235\"><button class=\"w-tabs-section-header\" aria-controls=\"content-k235\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">When should you reserver?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-k235\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>&#8211; For most vehicles, this can be done until the day beforehand, and sometimes even on the day itself.<\/p>\n<p>&#8211; The exception is for light trucks on the weekend, when you should make your reservation a few days in advance.<\/p>\n<p>&#8211; We advise you to make reservations a few months in advance if you need to hire minibuses during the school vacations. As these vehicles are mostly used for groups, the planning and reservations are usually made months in advance. Reservations for minibuses cannot be cancelled.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"l351\"><button class=\"w-tabs-section-header\" aria-controls=\"content-l351\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Hiring periods<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-l351\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><strong>Passenger vehicles<\/strong><br \/>\n&#8211; 1 day is 24 hours, with pick up and return between 08.00 on Monday and 18.00 on Friday.<br \/>\n&#8211; Weekend rates: Between Friday 18.00 and Monday 08.00.<br \/>\n&#8211; One week is 7 days.<\/p>\n<p><strong>Light trucks<\/strong><br \/>\n&#8211; Dag (Mon-Fri ) 08.00 &#8211; 17.00; \u00bd day (Mon-Fri) 08.00-12.00 or 13.00-17.00; Night (Mon-Thu) 18.00-08.00h;<br \/>\n&#8211; Saturday: Fri 18.00-Sat 17.00; Sunday: Sat 17.00-Mon 08.00.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"y4f3\"><button class=\"w-tabs-section-header\" aria-controls=\"content-y4f3\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Weekend<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-y4f3\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Our agencies are closed on Saturdays, Sundays and public holidays.<\/p>\n<p>It is possible to return vehicles during the weekend.<\/p>\n<p>When collecting your hire vehicle, instructions will be given, explaining what you need to do with the vehicle, the papers and the keys. Vehicles will then be checked on Monday morning or the morning following a public holiday, and the invoices calculated. Light trucks hired for Saturday or Sunday can be returned between 16.00 and 18.00 or collected from staff at the petrol station. This must be arranged in advance, to ensure you are given the necessary papers and contracts.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"h6b5\"><button class=\"w-tabs-section-header\" aria-controls=\"content-h6b5\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Requirements for vehicle hire.<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-h6b5\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Hirer \/ Driver must be at least 23 years old.<\/p>\n<p>(Warning: Under 23 years, the vehicles are not insured!!!)<\/p>\n<p><strong>Upon collection of a vehicle, we need:<\/strong><br \/>\n&#8211; Official proof of identity with a clear, legible and valid address. Only Belgian Identity cards with chips which are able to be read with a card-reader are accepted.<\/p>\n<p>&#8211; A full licence that is valid for at least one year. All our vehicles can be driven on a Licence Type B (a normal car licence). A maximum of 8 + 1 people are allowed in light trucks, with the maximum combined weight permitted (vehicle and load) not exceeding 3,500 kg.<\/p>\n<p>&#8211; Deposit: Credit cards such as VISA or Mastercard. Authorisation will need to be made for the vehicle rental hire and any further costs incurred during the hire period. (Remember: Maestro and Bancontact are not credit cards!) The cardholder must sign personally.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"z80d\"><button class=\"w-tabs-section-header\" aria-controls=\"content-z80d\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Use of the vehicle<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-z80d\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Fuel: is not included in the hire price. You leave with a full tank of fuel. You are expected to return the vehicle with a full tank of fuel. Should you fail to do so, you will be responsible for the costs of filling the tank.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"k944\"><button class=\"w-tabs-section-header\" aria-controls=\"content-k944\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Use of vehicles outside Belgium<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-k944\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>When you are using the vehicle to travel outside Belgium, you are required to clearly report this in advance. When you fail to report this and travel outside Belgium, the vehicle engine will not start and you will be responsible for all costs associated with the return of the vehicle.<\/p>\n<p>Vehicles are not permitted to be driven outside the borders of the old European Community (in other words, not to Poland, Czech Republic, Croatia, etc.)<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"oa2a\"><button class=\"w-tabs-section-header\" aria-controls=\"content-oa2a\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What should I do in the case of breakdown?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-oa2a\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>In Belgium, assistance is provided in the case of engine difficulties. There is no assistance provided for lost keys, filling with the incorrect fuel, or for flat tyres. If you are travelling with the vehicle outside Belgium, we advise you to take travel assistance insurance for the vehicle.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"rb5d\"><button class=\"w-tabs-section-header\" aria-controls=\"content-rb5d\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">What should I do in the case of an accident?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-rb5d\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>A European Collision Form must <strong>always<\/strong> be filled out. Police may make their own official police reports. If we are able to surmise from the Collision Form, signed by both parties, that <strong>you are not at fault<\/strong>, you do not pay any costs. In all other cases, the associated costs will be calculated and, possibly under the directions of a court of law, you will be required pay all relevant costs.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"FAQ Vehicle reservationsReservations are best made by telephone: +32 (0)3\/449.88.00. We can then check immediately exactly which vehicles are available and whether you fulfil all the necessary requirements. When should you reserver?&#8211; For most vehicles, this can be done until the day beforehand, and sometimes even on the day itself. &#8211; The exception is for...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":9,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1187","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Huren auto, veelgestelde vragen en antwoorden | Valko Rent A Car<\/title>\n<meta name=\"description\" content=\"veelgestelde vragen en antwoorden over het huren van een auto Valko verhuur van auto, camionette of lichte vrachtwagen in Antwerpen en omstreken\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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